How to Correct Errors in Your FESCO Bill (Step-by-Step Guide)

Have you received your FESCO electricity bill with incorrect information such as the wrong meter reading or customer name? If you’re looking to correct your FESCO bill but don’t know where to start, don’t worry. I’m here to guide you through the process. There are two main ways to fix your bill: through the FESCO official website or by visiting FESCO customer service centers. Follow these simple steps to resolve your issue.

Step 1: Review Your Bill

Before doing anything else, carefully review your FESCO bill to identify the specific error. It could be a wrong meter reading, an incorrect customer name, or some other billing mistake. Look at each section of the bill to spot any discrepancies. It’s important to know exactly what needs correction before moving forward.

Step 2: Verify the Meter Reading

One common mistake on electricity bills is an incorrect meter reading. To verify your bill, compare the current meter reading with the units you recorded for the month. You can estimate your usage by referring to your last month’s bill. If the readings don’t match, the bill is likely wrong, and you’ll need to correct it.

Step 3: Contact FESCO Customer Service

If you’ve identified a mistake, the next step is to contact FESCO’s customer service. You can call FESCO using the numbers below:

• Phone Number: +92 (41) 9220184-9220229
• UAN Number: 080066554
• Fax Number: +92 (41) 9220233

Explain the issue you’re facing, whether it’s a meter reading problem or incorrect customer information. FESCO representatives will guide you through the next steps to correct the bill.

Step 4: Submit a Complaint

After contacting customer service, you’ll need to submit a formal complaint. Before doing this, make sure you have the following information ready:

• Customer ID: This is located on the left side of your FESCO bill.
• Meter Number: You can find this on your current or previous bill.
• Description of the Problem: Clearly explain what the issue is, whether it’s a wrong meter reading, customer name, or any other detail.

Once you have all the details, submit the complaint either online or by visiting a FESCO customer service center.

Step 5: Use FESCO’s Online Portal

FESCO offers an online portal where you can easily submit your bill correction request. Here’s how:

• Visit the FESCO official website.
• Find the “Customer Bill Correction” link and click on it.
• Select FESCO as your electricity company and fill out the required information.
• Submit your request, and make sure to note any reference number you receive for tracking purposes.

Step 6: Visit a FESCO Customer Service Center

If you prefer in-person service, you can visit a FESCO customer service center. Speak with a representative and explain the issue. Ensure you receive a complaint reference number, as this will help you track your request and follow up if needed.

Conclusion

Correcting your FESCO bill is a straightforward process if you follow the right steps. Whether you use the FESCO website or visit a customer service center, you can resolve errors like wrong meter readings or customer names easily. Just make sure to review your bill, verify your meter reading, and submit the necessary complaint to ensure your bill is accurate.

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